Which Electronic Cigarette Brand has the Best Customer Service?

customer service ecig brands

If customer service is important to you when it comes to selecting a product, then you likely understand why so many people are always ready to review the customer service associated with the top electronic cigarette brands.

Figuring out which e cig company offers the best customer service is as simple as compiling information about these companies based upon consumer reviews.

Determining Factors

Customer serviceAlthough it is important for you to choose a company that offers a product that you enjoy, the customer service offered by the best e cigarette brands is also an important consideration.

A good electronic cigarette brand comparison is a starting place, but you will also need to make sure that you pay attention to the way that people feel about how they were treated by the agents representing these electronic cigarette brands.

To discover the best, we have compared the customer service associated with the list of electronic cigarette brands below.

#1 – V2 Cigs

V2 cigs is by far the best electronic cigarette brand when it comes to consumers, anV2 Cigs Ultimate Starter kitd this is not only because the product is superior.

According to many, the company offers excellence in customer service that simply cannot be beat.

There are friendly agents standing by to answer questions, their return policies and guarantees are some of the best in the industry, and they even offer loyalty programs and rewards to people who refer their friends and family to the products.

#2 – Green Smoke E-Cigarette

Green Smoke Pro Starter KitThe Green Smoke e-cigarette ranks highly in this electronic cigarette brand comparison because it is one of the only companies that proactively offer updates on shipping delays.

Although response times for email and telephone inquiries are only average, the agents here are always friendly and willing to assist.

Of all of the electronic cigarette brands, Green Smoke is one of the few offering a limited lifetime warranty that includes up to four battery replacements.

#3 – South Beach Smoke

South Beach Smoke Starter KitThe customer service agents at South Beach Smoke are available 24 hours a day and 365 days a year via email and telephone.

After reading hundreds of reviews, we determined that most people were more than satisfied with the treatment they received.

Even people who had serious issues such as receiving a damaged product in the mail were treated fairly and with plenty of courtesy.

One user reported that the company shipped her a replacement e-cig within 24 hours’ time, something that other brands of electronic cigarette companies simply cannot do.

#4 – Vapor Couture

Vapor Couture Starter KitVapor Couture is the first of the electronic cigarette brands to market a product exclusively toward women.

Although many consumers complain that the product is overly expensive, those who have purchased it state that the customer service they are given is well worth the cost.

They are one of the only companies that offer a no-questions-asked 30-day money back guarantee, and they also offer battery replacements if the consumer purchased a cartridge within the last 90 days.

The agents are friendly, courteous and very understanding according to purchasers.


#5 – Ozone Smoke

Ozone Smoke Premium Starter KitOzone Smoke is one of the few electronic cigarette brands that make returning products to the company completely simple with no red tape.

There is a one-year limited warranty on all of the components that make up the product.

Consumers also noted that there was rarely any wait time to speak to an agent over the telephone, and those who did have to wait on hold waited an average of five minutes or less.

#6 – Apollo E-Cigs

Apollo E Cigs Starter kitThe company offers 24-hour customer service via telephone, email and live chat and each component of the e-cig itself is covered under a 30-day money back guarantee.

This includes the flavors, too! The hardware is covered under a one-year limited warranty and while this is not as good as some of the lifetime warranties offered by the top electronic cigarette brands, the company is very up-front about it.

#7 – Starfire Cigs

Starfire cigs starter kitStarfire Cigs is one of the many electronic cigarette brands that offer their customers one-year replacement warranties on all of the components that make up the cigarette.

This means that if the battery fails to charge or there is a defect, the company will replace it for free – and relatively quickly, to boot.

Although the customer service agents are not available around the clock like they are with some of the other best electronic cigarette brands, the response times are fairly quick, as well.

#8 – Blu Cigs

Blu Cigs Starter KitBluCigs offers its customers access to customer service agents via live chat, email and telephone, but many consumers noted that the extensive information on the website helped to answer their questions and there was no need to contact an agent.

This is one of the few electronic cigarette brands that offers a loyalty program allowing customers to accrue points as they make purchases that can be applied to future purchases.

Which is the Best?

V2 Cigs has the best customer service according to consumersAfter taking the time to compare electronic cigarette starter kits and brands  and the customer service they offer, choosing the absolute best customer service is difficult.

Each of these top eight companies provides excellent customer service in different aspects. While Blu Cigs offers the most comprehensive website, V2 has the friendliest and most knowledgeable customer service agents in the industry, according to consumers.

Overall, when it comes to determining the best customer service associated with electronic cigarette brands, consumers want fast response times, friendly and knowledgeable agents, 24 hour service, and great product guarantees.

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